Job Description
Retail Lead (Community Hub)
Location: Chester-Le-Street, County Durham.
Job Sector: Retail
Salary: £10.50 ph
Hours: 22.5 hrs (Covering Thursday to Saturday- weekend rota 3 on 1 off - Flexible)
Pension: Pension detail will be provided
Type: Permanent
Are you passionate about animals and looking for a new challenge that will make a big difference in helping all animals in the Sunderland, Hartlepool and South Tyneside Branch Areas?
If you are looking to join an exciting project which helps all the community within the areas surrounding Chester-Le-Street, we are looking for a proactive and self-motivated Retail Lead to drive our retail sales to create income for our branch and oversee a team of retail volunteers.
The project which is our first Community Hub will be based in Chester-Le-Street and will cover the following areas to help our communities:- retail, online selling, food bank, donation station, welfare and advice, warm room, events room and much more.
In this role, you will work closely with the Community Liaison Officer (CLO); you will be responsible for all aspects of the retail department for the Branch and the smooth daily operation of the processes in compliance with current legislation, H&S, GDPR, Branch and RSPCA Society policies.
Essential Duties
- Raise funds through your retail shop to help continue the welfare work we do for animals.
- To be a responsible key holder, opening & closing the premises for trading hours, ensuring that the hours are strictly adhered to.
- To maximise retail sales, control direct retail expenditure in line with annual budgetary provisions.
- To maximise and secure new donations for the branch via local businesses and the community.
- Develop and implement a system to maximise gift aid income from donated goods
- To ensure the window displays and merchandising of the shop layout are appealing to the customers at all times. Using fresh and innovative ideas.
- To accept and process all donations in accordance with relevant policies and procedures.
- To ensure effective stock control procedures are in place: to monitor stock levels and undertake regular stock checks. (including any new goods)
- To ensure minimum losses of both stock and cash adhering to the bank and till procedures and safeguarding the property of the Branch at all times.
- To ensure rotation and replenishment of stock to the retail area, are carried out in accordance with relevant policies and procedures.
- To price all items in accordance with the agreed pricing structures.
- Ensure all donations are used to their full potential before recycling/ragging.
- To organise the promotion, displays, and/or events for the retail department.
- Be able to fully utilise the till/epos, tagging, and pricing system.
- Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the Community Hub.
- Work with employees, volunteers, and customers to resolve conflicts by following the relevant branch procedures for complaints
- Build sustainable relationships within the Community at all levels and represent the RSPCA Branch at key events and activities where applicable.
- Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the Community Hub
- Be an active, participative, and supportive member of the Team to ensure that all aspects of the Branch strategy are successfully delivered.
We are looking for a candidate with the following:
- You will have a passion for animal welfare and desire to be an ambassador of the RSPCA Branch.
- GCSE(or equivalent) in English and Maths.
- Minimum of 1 years experience in Retail and/or Charity Retail
- Minimum of 1 years experience of Customer Service.
The ideal candidate will possess the following:
- Enthusiasm and passion for RSPCA work and love animals
- Charity and/or retail experience, with commercial awareness
- Managing gift aid system for donated goods
- Understanding of retail law
- Demonstrate excellent IT skills
- A people focused person able to evidence interest and engagement with the local community
- Good written and numeric skills are desirable.
- Experience in recruiting and working with groups of volunteers
- Experience in managing budgets and accounts
- Experience in cash handling and financial management procedures (including completion of sales records)
Desirable skills and experience:
- Understanding of charity law
- Able to demonstrate strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
- Willingness to learn new skills through training and development.
- Full valid UK Driving Licence
We can offer you:
- Opportunity to contribute to the work of the largest animal welfare charity in England and Wales.
- Full Training and development relevant to the role
- 28 days annual leave (inclusive of bank holidays)
- Pension scheme with NEST We value diversity and encourage applications from all sectors of the community.
Please apply via the indeed application process including a CV and covering letter, full job description is available by email.
Please Note: Interviews could be carried out in person or via zoom communications. The closing date for applications is 7th May 2023.
Job Types: Part-time, Permanent
Part-time hours: 22.5 per week
Salary: From £10.50 per hour
Benefits:
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 07/05/2023
Reference ID: RL/2023/02